CompTIA Project+ (PK0-005)

Question 1

During a weekly project meeting, a stakeholder raises an idea that is important but outside the current meeting's scope and unrelated to any immediate deliverable. The project manager wants to capture the idea so it is not lost but also keep the meeting on track. Which documentation approach should the project manager use for this idea?

Accepted Answer

Record it in a parking lot to be revisited at an appropriate later time

Answer

Add it to the issue log as an active problem requiring resolution

Answer

Enter it as an action item with an assigned owner and due date

Answer

Log it as a risk in the risk register with probability and impact ratings

Question 2

A project manager has obtained the customer's formal sign-off on all deliverables, and the final invoice from the vendor has been paid and the contract formally closed. The project team is still assigned to the project, and internal records remain open in the PMO system. Which activity should the project manager perform NEXT to properly complete the project?

Accepted Answer

Release the project resources and archive the project documentation as part of administrative closure

Answer

Conduct a feasibility study to confirm the project achieved its business case

Answer

Submit a change request to the change control board for final scope adjustments

Answer

Reassess the risk register and update contingency reserves for remaining risks

Question 3

A software team using Scrum is midway through a project. The project manager wants to forecast how much work the team can realistically complete in upcoming sprints so the sponsor can be given a credible delivery projection. Which metric should the project manager rely on for this forecast?

Accepted Answer

The team's average velocity from completed sprints

Answer

The cumulative earned value (EV) across the baseline

Answer

The number of story points defined in the product backlog

Answer

The percentage of the schedule baseline that has elapsed

Question 4

During planning for a new office relocation project, the project manager estimates the move will take one weekend based on the belief that the building's freight elevator will be available on Saturday and Sunday. The facilities team has not yet confirmed this. Where should the project manager record this belief so it can be tracked and validated later?

Accepted Answer

In the assumption log

Answer

In the issue log

Answer

In the change request form

Answer

In the lessons learned register

Question 5

During planning for a data center migration, the project manager identifies a high-probability, high-impact risk: performing the cutover during the company's peak sales season could cause catastrophic revenue loss if the migration fails. After discussion, the team decides to reschedule the entire cutover to occur after the sales season ends, eliminating any chance of this risk affecting the peak period. Which negative risk response strategy does this represent?

Accepted Answer

Avoid

Answer

Mitigate

Answer

Transfer

Answer

Accept

Question 6

A project manager is analyzing the schedule network diagram. An activity on a non-critical path has an early start of day 8 and a late start of day 12. The project sponsor asks how long this activity can be delayed without pushing back the project completion date. What is the correct answer?

Accepted Answer

The activity can be delayed up to 4 days without affecting the project end date.

Answer

The activity cannot be delayed at all because any delay impacts the finish date.

Answer

The activity can be delayed up to 12 days without affecting the project end date.

Answer

The activity can be delayed up to 8 days without affecting the project end date.

Question 7

A project team is releasing a major update to a customer-facing e-commerce application that must remain available 24/7. The operations manager wants the ability to switch users to the new version instantly and revert immediately if problems surface, with minimal risk to live traffic. Which deployment approach best meets these requirements?

Accepted Answer

Blue-green deployment, running the new version in parallel and switching traffic once validated

Answer

A single big-bang cutover during a scheduled overnight maintenance window

Answer

Deploying incrementally to the development environment first, then promoting weekly

Answer

Rolling all changes into the next quarterly release to reduce deployment frequency

Question 8

During planning for an office relocation project, a project manager has finalized cost estimates for every work package in the WBS. The manager now aggregates these package-level costs, adds the contingency reserve for identified risks, and produces a time-phased spending curve that will be used to measure cost performance during execution. What is the manager producing?

Accepted Answer

The cost baseline

Answer

The project budget including management reserve

Answer

The rough order of magnitude (ROM) estimate

Answer

The funding limit reconciliation report

Question 9

A project manager on an agile software project wants a simple visual that shows the team how much work remains in the current sprint compared to the ideal pace needed to finish on time. Which artifact should the project manager use to communicate this to the team during the sprint?

Accepted Answer

A burndown chart

Answer

A responsibility assignment matrix (RACI)

Answer

A work breakdown structure (WBS)

Answer

A risk register

Question 10

During the discovery phase, an executive committee asks the project manager to provide a document that justifies the proposed project by comparing the expected costs, benefits, and return on investment against the organization's strategic goals. This document will be used to decide whether to fund the initiative. Which document should the project manager provide?

Accepted Answer

The business case

Answer

The project charter

Answer

The scope statement

Answer

The risk register

Question 11

A project team is preparing to deploy a new customer billing module into the organization's production environment. The organization follows ITIL service management practices. Before the deployment can proceed, the operations group insists the change be formally reviewed for risk, scheduling conflicts with other releases, and potential business impact. Which governance body is responsible for authorizing this production change?

Accepted Answer

Change Advisory Board (CAB)

Answer

Project steering committee

Answer

Change Control Board (CCB)

Answer

Configuration Management Database (CMDB) team

Question 12

During execution of a predictive project, a stakeholder submits a formal request to add a new reporting feature that would increase both cost and schedule. The project manager has already logged the request. What should the project manager do NEXT before any work on the change begins?

Accepted Answer

Assess the impact of the change on scope, cost, schedule, and quality, then submit it to the change control board for approval

Answer

Immediately begin implementing the feature to keep the stakeholder satisfied

Answer

Reject the request because the project baseline has already been established

Answer

Add the feature to the project scope and update the schedule without further review

Question 13

During a project retrospective, two lead engineers strongly disagree about which database platform to adopt. Rather than picking a side or splitting the difference, the project manager facilitates a working session where both engineers share their underlying requirements, and together the team designs a solution that satisfies both sets of concerns. Which conflict resolution technique is the project manager using?

Accepted Answer

Collaborating (problem solving)

Answer

Compromising

Answer

Withdrawing (avoiding)

Answer

Forcing (directing)

Question 14

A project manager is assembling a team for a highly complex, time-sensitive product launch that will require constant collaboration and rapid problem-solving among developers, designers, and QA testers. The organization has office space available and asks the PM whether to place the team in one shared physical location or allow them to work independently from separate buildings. Which is the PRIMARY benefit the PM should cite in favor of a collocated team?

Accepted Answer

It improves communication and collaboration by enabling immediate, face-to-face interaction

Answer

It reduces the organization's overall payroll and facility costs

Answer

It removes the need for a formal communication management plan

Answer

It guarantees the project will finish ahead of the baseline schedule

Question 15

A project team currently has 6 members, all of whom communicate directly with one another. The sponsor authorizes adding 4 more team members to accelerate delivery. The project manager is concerned about the increased complexity of communication. Approximately how many total communication channels will exist after the new members join?

Accepted Answer

45

Answer

15

Answer

20

Answer

10

Question 16

A vendor supporting your project has informed you verbally that they need to adjust a contractual deliverable date that will affect the project's legally binding agreement. As the project manager, you need to document this change and ensure both organizations have an official, authoritative record for potential future disputes. Which communication method is MOST appropriate?

Accepted Answer

Formal written communication

Answer

Informal verbal communication

Answer

Informal written communication

Answer

Formal verbal communication

Question 17

Two functional managers on a project disagree over how a shared testing lab should be scheduled. Neither will get full access to the lab during the critical testing window. After discussion, the project manager helps them agree that each team gets the lab for half the available days, with both giving up some of what they originally wanted so the project can move forward. Which conflict resolution technique did the project manager use?

Accepted Answer

Compromise (reconcile)

Answer

Collaborate (problem-solve)

Answer

Withdraw (avoid)

Answer

Force (direct)

Question 18

Two engineers on your project disagree about which database technology to use. Rather than picking a side quickly, you gather both engineers, review the performance requirements, benchmark data, and long-term maintenance costs together, then reach a decision supported by the evidence. Which conflict resolution technique are you using?

Accepted Answer

Confronting (problem-solving)

Answer

Compromising

Answer

Smoothing (accommodating)

Answer

Forcing (directing)

Question 19

A project manager has received formal customer sign-off on all deliverables from an external vendor who supplied specialized equipment under a fixed-price contract. Before the project can be fully closed, the PM wants to ensure the procurement relationship is properly ended. Which action is MOST important to complete during contract closeout?

Accepted Answer

Verify that all contractual obligations were met, resolve any outstanding claims, and authorize final payment to the vendor

Answer

Schedule a kickoff meeting with the vendor to discuss future engagement opportunities

Answer

Update the risk register with any new risks identified during the vendor's delivery

Answer

Reassign internal team members to new projects before the deliverables are validated

Question 20

During the execution of a manufacturing project, the project manager receives a batch of 500 finished components from the production line. Before shipping them to the customer, she directs the team to measure a sample of the components against the documented dimensional tolerances to identify any defective units. Which activity is the project manager performing?

Accepted Answer

Control Quality — inspecting deliverables to verify they meet defined requirements

Answer

Validate Scope — obtaining formal customer acceptance of the deliverables

Answer

Manage Quality — auditing whether the correct quality processes are being followed

Answer

Plan Quality Management — defining the tolerances and standards the product must meet

Question 21

A project manager is halfway through the execution phase of a software rollout. During a status review, they compare the actual completion dates of tasks against the dates recorded when the schedule was approved by the sponsor. Several tasks are finishing later than originally documented. Which reference point is the project manager using to measure this timing discrepancy?

Accepted Answer

The schedule baseline

Answer

The project charter

Answer

The work performance report

Answer

The risk register

Question 22

A steering committee is reviewing three proposed initiatives during the discovery phase. They want an objective way to compare each proposal by weighing the total anticipated financial returns against the estimated costs before deciding which one to authorize with a charter. Which tool should the project sponsor use to support this selection decision?

Accepted Answer

Cost-benefit analysis

Answer

Work breakdown structure

Answer

Earned value management

Answer

Responsibility assignment matrix

Question 23

A project manager is reviewing earned value data at the end of month three. The earned value (EV) is $180,000 and the actual cost (AC) is $200,000. The sponsor asks whether the project is spending money efficiently relative to the work accomplished. Which calculation should the project manager present, and what does the result indicate?

Accepted Answer

CPI = 0.90, meaning the project is over budget for the work performed

Answer

CPI = 1.11, meaning the project is under budget for the work performed

Answer

SPI = 0.90, meaning the project is behind schedule

Answer

CV = -$20,000, meaning the project is ahead of schedule

Question 24

Halfway through a predictive project, the project manager reviews earned value data. The budget at completion (BAC) is $200,000. The earned value (EV) is $90,000, the actual cost (AC) is $110,000, and the planned value (PV) is $100,000. What does this data tell the project manager about the project's cost performance?

Accepted Answer

The project is over budget because it has spent more than the value of the work completed

Answer

The project is under budget because more work is planned than completed

Answer

The project is exactly on budget because actual cost is close to planned value

Answer

Cost performance cannot be determined without knowing the estimate to complete (ETC)

Question 25

A predictive software deployment project is running two weeks behind on a critical-path activity, and the delivery deadline cannot move because it is tied to a contractual milestone. The project manager has budget available and decides to add two experienced developers to the delayed task to bring it back on schedule. Which schedule compression technique is the project manager using?

Accepted Answer

Crashing

Answer

Fast tracking

Answer

Resource leveling

Answer

Scope reduction

Question 26

A project manager is finalizing the schedule for a software rollout. The network diagram shows four possible paths from start to finish with the following total durations: Path 1 = 22 days, Path 2 = 30 days, Path 3 = 27 days, and Path 4 = 25 days. The sponsor asks the project manager which path the team must monitor most closely because any delay on it will directly push out the project completion date. Which path should the project manager identify?

Accepted Answer

Path 2, because it is the longest-duration path through the network

Answer

Path 1, because the shortest path finishes first and sets the baseline

Answer

Path 3, because it has the most float available to absorb delays

Answer

Path 4, because it is the average duration and represents the most likely outcome

Question 27

You are managing a software project using an agile approach. Each morning the development team gathers for 15 minutes so each member states what they completed yesterday, what they will work on today, and any blockers preventing progress. Which purpose does this recurring meeting primarily serve?

Accepted Answer

Providing frequent team synchronization and early surfacing of impediments

Answer

Formally approving changes to the project scope baseline

Answer

Presenting the completed increment to stakeholders for feedback

Answer

Conducting a retrospective to improve the team's processes

Question 28

A project manager oversees a portfolio of six concurrent projects. Executives frequently request quick, consolidated snapshots of overall health—budget consumption, schedule status, and open risks—without wanting to read lengthy narrative reports or attend meetings. Which tool should the project manager implement to best meet this need?

Accepted Answer

A dashboard that aggregates key metrics into visual indicators

Answer

A detailed Gantt chart for each individual project

Answer

A weekly written status report emailed to executives

Answer

A kanban board showing task-level workflow

Question 29

A project team is building an internal analytics platform that will ingest customer records, employee HR files, and publicly available marketing content. Before storage architecture decisions are finalized, the project manager wants to ensure each type of information receives the appropriate level of encryption, access control, and retention handling. Which organizational governance artifact should the team consult FIRST to determine how each data type must be protected?

Accepted Answer

The organization's data classification policy

Answer

The service level agreement (SLA) with the cloud hosting vendor

Answer

The project's risk register

Answer

The statement of work (SOW) for the development contractor

Question 30

A project manager is implementing a new customer records system for a healthcare client operating in Germany. During vendor selection, the client's legal team states that all patient data must be stored and processed exclusively within the European Union and never transferred to servers outside that region. One shortlisted cloud vendor offers the lowest price but replicates data across data centers in the United States and Asia for redundancy. What should the project manager do FIRST?

Accepted Answer

Confirm the data residency requirement with the legal team and eliminate vendors that cannot guarantee EU-only data storage

Answer

Select the lowest-cost vendor because redundancy improves system availability for patients

Answer

Proceed with the vendor but add a clause to the SLA requiring 99.9% uptime

Answer

Escalate to the change control board to approve moving data outside the EU

Question 31

A project manager is closing out an IT project that processed customer financial records. The organization's governance framework requires that certain project artifacts be kept for seven years before disposal, while temporary working files can be deleted immediately. Which organizational policy should the project manager consult to determine how long each type of record must be preserved and when it may be destroyed?

Accepted Answer

Data retention policy

Answer

Acceptable use policy

Answer

Business continuity plan

Answer

Change management policy

Question 32

During quantitative risk analysis, a project manager evaluates two vendor options for a critical component. Vendor A has a 30% chance of a $50,000 delay cost and a 70% chance of no additional cost. Vendor B has a 10% chance of an $80,000 delay cost and a 90% chance of no additional cost. Which vendor should the project manager select based on expected monetary value (EMV)?

Accepted Answer

Vendor B, because its EMV is $8,000, which is the lower expected cost

Answer

Vendor A, because its EMV is $15,000, which represents the lower total possible cost

Answer

Vendor A, because a 30% probability is more predictable than a 10% probability

Answer

Vendor B, because its worst-case cost of $80,000 is the deciding factor

Question 33

A project has just received a signed charter authorizing it to begin. The sponsor asks the project manager what the immediate next step should be before any deliverable work is started. Which action best represents the correct transition from initiation into the next phase?

Accepted Answer

Develop the detailed project management plan, including scope, schedule, budget, resource, and risk components

Answer

Begin building the first deliverable so the team can demonstrate early progress to the sponsor

Answer

Conduct the feasibility study to confirm the project is viable before committing resources

Answer

Hold the closure meeting to capture lessons learned from the initiation phase

Question 34

During the closure phase of a facility relocation project, the project manager is holding a final meeting where the customer walks through each delivered workspace against the agreed requirements and signs a document confirming the deliverables meet expectations. After this, the PM plans to archive documents and release the team. Which activity should the PM ensure is completed AFTER obtaining this signature but BEFORE fully closing the project?

Accepted Answer

Conducting a lessons learned session and documenting them in the organizational knowledge base

Answer

Performing scope verification to confirm the deliverables are complete

Answer

Baselining the project schedule to measure future variance

Answer

Developing the responsibility assignment matrix for the relocation team

Question 35

During planning, a project manager has finalized the WBS and now needs to develop the project budget. The team estimates costs for each work package and aggregates them upward through the WBS levels to arrive at a total cost baseline. Which budgeting technique is the project manager using?

Accepted Answer

Bottom-up estimating

Answer

Analogous estimating

Answer

Parametric estimating

Answer

Top-down estimating

Question 36

During planning, a project manager is reviewing the work breakdown structure with the team. A team member notices that the sum of all the deliverables and work packages in the WBS appears to represent slightly more scope than what the approved scope statement authorized. Which WBS principle has been violated?

Accepted Answer

The 100 percent rule, which states the WBS must include all and only the work required by the project

Answer

The rolling wave planning rule, which requires near-term work to be more detailed

Answer

The 8/80 rule, which limits work package duration to between 8 and 80 hours

Answer

The critical path rule, which requires the longest path to be identified before decomposition

Question 37

A project manager has finalized the WBS and identified all work packages for a facility upgrade. The team now wants to build the project schedule. Before durations can be estimated or a network diagram created, what must the project manager do first with the work packages?

Accepted Answer

Break the work packages down into specific schedule activities and identify their dependencies

Answer

Assign each work package a cost account and finalize the project budget

Answer

Perform a quantitative risk analysis on each work package

Answer

Obtain formal customer sign-off on the completed work packages

Question 38

During planning for a new customer portal project, the project manager has finalized the approved project scope statement, the work breakdown structure (WBS), and the WBS dictionary. A team member asks what these three documents collectively represent going forward. What is the best answer?

Accepted Answer

They form the scope baseline used to measure and control future scope changes.

Answer

They form the schedule baseline used to track task durations and the critical path.

Answer

They constitute the project charter that authorizes the project to begin.

Answer

They make up the requirements traceability matrix linking deliverables to stakeholders.

Question 39

A software project team is setting up their IT environments. Developers need an isolated space where they can write and unit-test new code changes without affecting anyone else's work or any shared testing data. Which environment should the project manager ensure is provisioned for this specific purpose?

Accepted Answer

Development environment

Answer

Staging environment

Answer

Production environment

Answer

Disaster recovery environment

Question 40

A project manager is planning a new office relocation and has very little detailed information about the individual tasks. However, the organization completed a nearly identical relocation for a similar department 18 months ago. The PM needs a quick, high-level duration estimate to include in an early planning document. Which estimating technique is MOST appropriate?

Accepted Answer

Analogous estimating using data from the prior relocation project

Answer

Bottom-up estimating by decomposing each work package

Answer

Three-point estimating using optimistic, most likely, and pessimistic values

Answer

Parametric estimating using a statistical cost-per-unit model

Question 41

A project team is migrating a customer records system to a new cloud platform. During a security review, the compliance officer notes that customer data is properly encrypted while stored in the database, but data flowing between the web application and the database server travels unprotected across the network. Which control must the project team implement to address this specific gap?

Accepted Answer

Encryption in transit using TLS for connections between the application and database

Answer

Additional encryption at rest applied to the database storage volumes

Answer

A stricter data retention policy defining how long records are kept

Answer

Role-based access control limiting which users can query the database

Question 42

A project team has completed integration testing of a new customer portal in the QA environment. The business sponsor is eager to release the portal to customers this week. Before the code can be promoted to production, the project manager insists that business users must first log in and confirm the portal meets documented requirements in a dedicated environment that mirrors production. Which environment is the project manager referring to?

Accepted Answer

User acceptance testing (UAT) environment

Answer

Development environment

Answer

Sandbox environment

Answer

Production environment

Question 43

A project manager at a healthcare organization encounters a decision that exceeds the budget threshold defined in the project charter. The steering committee has established a formal governance structure with defined decision-making tiers. According to sound project governance, what should the project manager do FIRST?

Accepted Answer

Escalate the decision through the defined governance escalation path to the appropriate authority tier

Answer

Approve the additional expenditure independently to avoid delaying the project

Answer

Poll the project team members and proceed based on the majority vote

Answer

Document the issue in the risk register and continue work without resolution

Question 44

A project manager is halfway through a construction project with a budget at completion (BAC) of $500,000. Current performance data shows the project is running consistently over budget due to higher-than-expected material prices, and this trend is expected to continue for the remainder of the project. The sponsor asks the PM for a realistic forecast of what the total project will cost by the time it is finished. Which calculation should the PM provide?

Accepted Answer

Estimate at Completion (EAC)

Answer

Estimate to Complete (ETC)

Answer

Cost Variance (CV)

Answer

Budget at Completion (BAC)

Question 45

A project manager is midway through a construction project. The original budget was $500,000, but early performance has been poor, and the team believes the original estimating assumptions no longer apply. The sponsor asks the PM to provide a fresh, bottom-up estimate of how much money will be needed to finish the remaining work. Which forecasting output is the sponsor requesting?

Accepted Answer

Estimate to Complete (ETC)

Answer

Cost Performance Index (CPI)

Answer

Budget at Completion (BAC)

Answer

Planned Value (PV)

Question 46

A newly formed project team includes members from three departments who have never worked together. During the first week, disagreements arise over how decisions should be made, how often the team should meet, and who is responsible for updating shared documents. The project manager wants to prevent these recurring disputes and set clear expectations for how the team will operate together. What should the project manager create to address this?

Accepted Answer

A team charter defining working agreements, communication norms, and decision-making processes

Answer

A responsibility assignment matrix (RACI) listing every project deliverable

Answer

A risk register documenting the likelihood of future team conflicts

Answer

A project schedule with milestones assigned to each department

Question 47

A project manager learns the client moved the go-live date up by three weeks. The design phase is nearly complete, and the budget cannot be increased to add resources or pay overtime. The project manager decides to begin construction activities on the portions of the design that are already approved, rather than waiting for the entire design phase to finish. Which schedule compression technique is being applied?

Accepted Answer

Fast tracking

Answer

Crashing

Answer

Resource leveling

Answer

Critical chain scheduling

Question 48

A department head proposes a new customer portal and asks the PMO to move forward. Before the sponsor commits funding and signs the charter, the sponsor wants an objective assessment of whether the project is technically achievable, economically justified, and operationally supportable given current staff and systems. Which document should be produced to provide this assessment?

Accepted Answer

Feasibility study

Answer

Project charter

Answer

Scope statement

Answer

Work breakdown structure (WBS)

Question 49

A project manager is procuring a vendor to build a website with fully documented, unchanging requirements and a firm delivery date. The organization wants to shift the cost risk of the work to the vendor and pay a single predetermined amount regardless of the vendor's actual labor hours. Which contract type best fits this situation?

Accepted Answer

Firm fixed price (FFP) contract

Answer

Time and materials (T&M) contract

Answer

Cost plus fixed fee (CPFF) contract

Answer

Cost plus incentive fee (CPIF) contract

Question 50

During a project, two senior engineers strongly disagree about whether to use a new database platform. The debate has stalled a critical safety-related deliverable, and a regulatory deadline is only two days away. The project manager has listened to both positions, but there is no time left for consensus. Which conflict resolution technique should the project manager apply?

Accepted Answer

Forcing (directing) — make the decision and impose it so work can proceed

Answer

Compromising — split the difference so each engineer gives up part of their position

Answer

Avoiding (withdrawing) — postpone the decision until the engineers cool down

Answer

Collaborating (problem solving) — facilitate deeper analysis to reach a win-win outcome

Question 51

A software implementation project has completed all deliverables, and the team has verified that the product meets the agreed acceptance criteria through testing. The project manager is preparing to move into the closure phase and wants to complete the most critical closure activity first. Which action should the project manager take before releasing resources and archiving project documents?

Accepted Answer

Obtain formal written sign-off and acceptance of the deliverables from the customer or sponsor

Answer

Conduct the lessons-learned session with the project team

Answer

Release the project team members to their functional managers

Answer

Update the risk register to close out any remaining open risks

Question 52

A project manager is building the schedule for an office relocation. Task B (install network cabling) cannot begin until Task A (complete electrical work) is finished, and Task C (set up workstations) cannot begin until Task B is done. The PM needs a tool that visually displays these task dependencies along a timeline so the team can see how a delay in one task affects the others. Which scheduling tool best meets this need?

Accepted Answer

A Gantt chart

Answer

A responsibility assignment matrix (RACI)

Answer

A risk register

Answer

A work breakdown structure (WBS)

Question 53

A project manager is using scheduling software to prepare a visual report for the team that shows each task as a horizontal bar plotted along a calendar timeline, with linked dependencies displayed as connecting arrows. The manager wants the team to easily see task start and finish dates, overlaps, and how a delay in one task shifts subsequent tasks. Which tool best meets this need?

Accepted Answer

Gantt chart

Answer

Kanban board

Answer

Burndown chart

Answer

RACI matrix

Question 54

A project manager is leading a construction project with clearly defined, sequential phases and numerous task dependencies that must be tracked against fixed calendar deadlines. The sponsor wants a visual tool that shows how tasks overlap over time and highlights how a delay in one activity affects downstream work. Which project management tool best meets this need?

Accepted Answer

Gantt chart

Answer

Kanban board

Answer

Burndown chart

Answer

RACI matrix

Question 55

A project manager is leading the rollout of a new customer relationship management (CRM) system for a company that markets products to consumers in the European Union. During planning, the team designs a database that will store customer names, email addresses, and purchase histories. Which regulatory consideration must the project manager ensure is addressed before the system goes live?

Accepted Answer

The system must comply with GDPR requirements for processing and protecting EU residents' personal data

Answer

The system must be certified against the PCI DSS payment card security standard

Answer

The system must meet SOX financial reporting control requirements

Answer

The system must be accredited under HIPAA for handling protected health information

Question 56

During a software development project, a developer proudly informs the project manager that she added several extra features to a module because she 'had time' and thought the client would appreciate the polish. These features were not requested and are not in the approved scope. What is the BEST way for the project manager to characterize this situation?

Accepted Answer

Gold plating, which should be discouraged because it consumes resources on unapproved work

Answer

Scope creep introduced by the customer that requires a change request

Answer

A positive risk that should be exploited to increase customer satisfaction

Answer

Effective quality assurance that improves the overall product

Question 57

During the deployment of a new customer portal, a critical security vulnerability is discovered in production that is actively being exploited. The project manager needs a fix deployed within hours, but the organization's normal release process requires a full regression cycle and a scheduled maintenance window three days away. Which release approach is MOST appropriate to address this situation while maintaining governance?

Accepted Answer

Deploy an emergency change (hotfix) using the organization's expedited change process with appropriate approvals and documentation

Answer

Wait for the next scheduled maintenance window to avoid violating the standard release process

Answer

Push the fix directly to production without any approval since it is a security emergency

Answer

Roll back the entire portal release to the previous version until the next full release cycle

Question 58

A project involves building a new data center facility with strict regulatory requirements and fixed construction deadlines, while simultaneously developing custom monitoring software whose features stakeholders expect to refine throughout the effort. The project manager must select an approach that suits both work streams. Which methodology is the BEST fit for this project?

Accepted Answer

Hybrid, using predictive for the facility construction and agile for the software development

Answer

Pure predictive (waterfall) for the entire project to maintain a single detailed plan

Answer

Pure agile for the entire project to maximize flexibility across all work

Answer

Delay the software work until the facility is complete, then run both predictively

Question 59

A project manager is planning a data center migration and identifies a risk that a critical hardware component could fail during the cutover, causing extended downtime and significant financial penalties. Rather than attempting to prevent the failure entirely, the PM decides to purchase an insurance policy and a vendor support contract that covers replacement costs and rapid onsite service if the failure occurs. Which risk response strategy is the project manager using?

Accepted Answer

Transfer

Answer

Mitigate

Answer

Avoid

Answer

Accept

Question 60

A project manager has just received the approved project charter for a new customer portal implementation. Before beginning detailed planning, the PM wants to ensure that all individuals and groups who may affect or be affected by the project are documented, along with their interests, influence, and potential impact. Which action should the PM take FIRST?

Accepted Answer

Create a stakeholder register by identifying all relevant parties and recording their roles, interests, and influence

Answer

Develop the detailed communications management plan for each identified party

Answer

Build the responsibility assignment matrix to assign task ownership

Answer

Conduct a risk analysis workshop to score probability and impact

Question 61

During execution of a facilities upgrade project, stakeholders have submitted several requests through email, hallway conversations, and formal memos. The project manager is concerned that some approved changes are being implemented while others are lost or forgotten. Which action should the project manager take FIRST to bring order to this situation?

Accepted Answer

Establish and use a change log to record, track, and report the status of every submitted change request

Answer

Reject all changes that were not submitted through a formal memo to enforce discipline

Answer

Implement every requested change immediately to keep stakeholders satisfied

Answer

Escalate the matter to the sponsor and pause all project work until the requests are resolved

Question 62

During project execution, a vendor delivers hardware that fails initial testing, blocking two team members from completing their tasks. The project manager needs to formally document this active problem, assign an owner to resolve it, and track it to closure with a target resolution date. Which documentation tool should the project manager use?

Accepted Answer

Issue log

Answer

Risk register

Answer

Change request form

Answer

Status report

Question 63

A support team is managing incoming maintenance requests that arrive continuously with no fixed sprint boundaries. The team lead wants a visual tool that shows each task moving through stages such as 'To Do,' 'In Progress,' and 'Done,' so the team can quickly spot where work is piling up. Which project management tool best meets this need?

Accepted Answer

Kanban board

Answer

Gantt chart

Answer

Burndown chart

Answer

RACI matrix

Question 64

A support team handles a steady stream of unpredictable maintenance requests that arrive individually throughout the day, with no fixed release dates. The project manager wants an approach that visualizes work in progress, limits how many items are worked on at once to avoid overloading the team, and allows continuous delivery as each item completes. Which method best fits these needs?

Accepted Answer

Kanban

Answer

Scrum with two-week sprints

Answer

Predictive/waterfall with a phased schedule

Answer

Critical path method scheduling

Exam domain	Exam weight	Practice
Project Management Concepts	33%	Practice this topic
Project Life Cycle Phases	30%	Practice this topic
Tools and Documentation	19%	Practice this topic
Basics of IT and Governance	18%	Practice this topic

CompTIA Project+ (PK0-005) (PK0-005) practice exam & study guide

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Project Management Concepts (33%)

Project Life Cycle Phases (30%)

Tools and Documentation (19%)

Basics of IT and Governance (18%)