Question

A support manager wants a screen flow that agents launch from a Case record. The flow should ask the agent to select a resolution type, then take different paths: for 'Refund' it must update the Case status and create a follow-up Task, while for 'Replacement' it must only update the Case status. Which flow element should the admin use to route the flow down the correct path based on the agent's selection?

Accepted Answer

A Decision element that evaluates the selected resolution type and routes to the appropriate outcomes

Answer

A Loop element that iterates over the possible resolution types

Answer

An Assignment element that stores the resolution type in a variable

Answer

A Get Records element that retrieves the resolution type from the Case