Question

A new sales associate has been assigned to the 'Sales Associate' role, which sits below the 'Sales Manager' role in the role hierarchy. The organization-wide default for Opportunities is Private. The associate reports that she cannot see any Opportunity records at all — not even the ones she owns — and the Opportunities tab does not appear in her app. What is the MOST likely cause?

Accepted Answer

Her profile does not grant Read access to the Opportunity object

Answer

The role hierarchy is not granting her access to Opportunity records

Answer

There is no sharing rule opening Opportunities to the Sales Associate role

Answer

The organization-wide default for Opportunities should be changed to Public Read/Write