Question

A sales team at NorthWind Solar sells the same solar panel product to both residential and commercial customers, but commercial deals use different negotiated pricing. The administrator has already created the product and added it to the standard price book. What is the BEST way to allow reps to select the correct pricing depending on the customer segment when adding products to an opportunity?

Accepted Answer

Create a separate custom price book for commercial pricing, add the product with a different list price, and grant reps access to the appropriate price book.

Answer

Create two separate products, one for residential and one for commercial, each with its own standard price.

Answer

Add two list price entries for the same product within the standard price book so reps can choose the correct one.

Answer

Use a validation rule on the opportunity line item to force reps to manually enter the commercial price.