Question

At Northern Trail Outfitters, the Account object's organization-wide default is set to Private. The support team, who sit in a separate branch of the role hierarchy from the sales team, needs read/write access to all Account records so they can update customer information while handling cases. The support team's role is not above the sales team's role in the hierarchy. What should the administrator do to grant this access with the least disruption to the existing sharing model?

Accepted Answer

Create a criteria-based or owner-based sharing rule that shares Accounts with the support team's public group or role, with Read/Write access.

Answer

Change the Account organization-wide default to Public Read/Write.

Answer

Move the support team's role above the sales team's role in the role hierarchy.

Answer

Grant the support team a permission set with 'Modify All Data.'