Question

A user reports that a Lightning page keeps throwing an error only in their session, and no one else can reproduce it. The administrator wants Salesforce Support to log in as this specific user to investigate the problem directly. Company policy has NOT enabled 'Administrators Can Log in as Any User.' What is the correct way to give Salesforce Support the ability to access this user's account?

Accepted Answer

The user must grant login access to Salesforce Support from their personal settings under Grant Account Login Access.

Answer

The administrator resets the user's password and shares the temporary credentials with Salesforce Support.

Answer

The administrator adds Salesforce Support's IP addresses to the user's profile login IP ranges.

Answer

The administrator assigns a permission set granting 'View All Data' to Salesforce Support.