Question

An administrator is building an Agentforce service agent for a support team. They want the agent to only handle order status inquiries and returns, and to invoke a Flow that looks up the customer's most recent order. What must the administrator configure to ensure the agent recognizes these customer requests and knows which capability to execute?

Accepted Answer

Create Topics that define the agent's scope and add Actions (such as the Flow) to those Topics

Answer

Write Apex classes that classify the customer's intent and call the Flow programmatically

Answer

Configure a Prompt Template in Prompt Builder and ground it with the order object

Answer

Enable the Einstein Trust Layer and add the Flow as a masked data source