Question

An administrator has built a new Agentforce service agent with several topics and actions in a sandbox. Before activating it for customers, leadership wants assurance that the agent will select the correct topic and respond appropriately across many phrasing variations of common customer questions. Which Salesforce tool should the administrator use to evaluate the agent's behavior at scale before deployment?

Accepted Answer

Testing Center, which lets the admin run batches of test utterances and review which topic and actions the agent selects

Answer

Setup Audit Trail, to confirm the agent's topics and actions were configured correctly

Answer

Apex test classes that assert the agent returns the expected topic for each input

Answer

Flow debug logs, to trace how each topic action executes when the agent runs