Question

An administrator is configuring an Agentforce service agent for a company's help center. The business wants the agent to answer customer product questions using the company's published Knowledge articles rather than generating answers from the model's general training data. Which declarative configuration should the administrator use to connect the agent's answers to the company's Knowledge content?

Accepted Answer

Create a Data Library that indexes the Knowledge articles and reference it in the agent's answer/grounding configuration.

Answer

Write an Apex class that queries KnowledgeArticleVersion records and invoke it from the agent.

Answer

Add the Knowledge articles as attachments to the agent's system prompt so the model memorizes them.

Answer

Enable Zero Data Retention in the Einstein Trust Layer so the agent pulls from Knowledge automatically.