Question

During the initiation phase of a new customer portal project, the sponsor tells the project manager, 'I just want this project to be a success.' The project manager wants to ensure that success can be objectively evaluated at closure. Which action should the project manager take FIRST to address this?

Accepted Answer

Define measurable success criteria that specify how project outcomes will be objectively evaluated

Answer

Begin decomposing the work into a work breakdown structure so tasks can be assigned

Answer

Schedule a lessons-learned session to capture stakeholder expectations

Answer

Establish the change control board to manage future scope adjustments