Question

During execution of a manufacturing project, the quality team notices that the same type of surface defect keeps recurring across multiple production runs despite passing individual inspections. The project manager wants to prevent this defect from continuing rather than simply reworking each affected unit. Which action should the project manager take FIRST?

Accepted Answer

Conduct a root cause analysis to identify the underlying source of the recurring defect

Answer

Increase the frequency of inspections to catch more defective units before shipment

Answer

Submit a change request to expand the project budget for additional rework labor

Answer

Document the defect in the lessons learned register for future projects