Question

During a software development project, a developer proudly informs the project manager that she added several extra features to a module because she 'had time' and thought the client would appreciate the polish. These features were not requested and are not in the approved scope. What is the BEST way for the project manager to characterize this situation?

Accepted Answer

Gold plating, which should be discouraged because it consumes resources on unapproved work

Answer

Scope creep introduced by the customer that requires a change request

Answer

A positive risk that should be exploited to increase customer satisfaction

Answer

Effective quality assurance that improves the overall product