Question

A user reports that after entering their credentials on a Windows 10 workstation, the screen goes completely black except for a movable mouse cursor. The system does not display the desktop, taskbar, or icons. Safe Mode boots normally. Which action is the MOST likely to restore the normal desktop when logged in normally?

Accepted Answer

Open Task Manager, run a new task for explorer.exe, and investigate why the shell failed to start

Answer

Perform a clean install of Windows to replace the corrupted user profile

Answer

Replace the graphics card because the black screen indicates a hardware failure

Answer

Disconnect the workstation from the network to isolate a suspected worm