Question

A user reports that their Android smartphone is running slowly and displaying unexpected ads. IT suspects a malicious app was installed. After confirming the phone can reach the internet, what should the technician do FIRST as part of the malware remediation process on this mobile device?

Accepted Answer

Update the mobile anti-malware app's signature definitions before scanning

Answer

Perform a full factory reset of the device immediately

Answer

Enable airplane mode to prevent the malware from spreading

Answer

Root the device to gain access to protected system files