Question

A remote employee calls the help desk about a display configuration problem. The technician wants to use Windows Quick Assist to view and control the user's screen while walking through the fix. Before initiating the remote control session, what is the MOST important step the technician should take?

Accepted Answer

Obtain the user's consent and have them accept the connection request before taking control

Answer

Disable the user's antivirus so it does not block the remote connection

Answer

Open a new firewall exception on the user's workstation for outbound traffic

Answer

Silently connect to the machine to avoid interrupting the user's workflow