Question

A technician imaging a batch of returned laptops discovers a spreadsheet containing customer names, addresses, and Social Security numbers on one of the drives. What is the MOST appropriate first action?

Accepted Answer

Stop work, preserve the data as-is, and report the discovery to a supervisor per company policy

Answer

Delete the spreadsheet immediately and continue imaging the drive

Answer

Copy the spreadsheet to a USB drive so the data can be returned to the customer later

Answer

Email the spreadsheet to the compliance department for review