Question

A technician is dispatched to resolve a recurring printer issue for an executive. After spending 30 minutes on-site, the technician realizes a replacement part must be ordered and the fix cannot be completed today. Which action best demonstrates proper communication and professionalism?

Accepted Answer

Inform the executive that the part is on order, provide a realistic timeframe, and set a follow-up appointment

Answer

Close the ticket as resolved and reopen it once the part arrives to avoid extra paperwork

Answer

Leave a sticky note on the printer explaining the delay and move on to the next call

Answer

Tell the executive the printer is beyond repair and recommend they purchase a new one immediately