Question

A user reports that their company-issued smartphone has become extremely sluggish over the past week. Apps take a long time to open, the camera fails to save photos, and system updates will not install. The device is only two years old and was performing normally before. Which action should the technician take FIRST to resolve the issue?

Accepted Answer

Check available internal storage and remove unnecessary apps, cached data, and media

Answer

Perform a factory reset to restore the device to original performance

Answer

Replace the smartphone battery because it is degrading with age

Answer

Enable airplane mode to reduce background network activity