Question

A user reports that their company smartphone now charges very slowly and sometimes stops charging unless the cable is held at a certain angle. The battery health in settings shows 94%, and the device is running the latest OS. What should the technician check FIRST?

Accepted Answer

Inspect the charging port for lint or debris and test with a known-good cable and charger

Answer

Perform a factory reset to clear any software causing the charging issue

Answer

Replace the battery since it has degraded below acceptable capacity

Answer

Enable battery saver mode to reduce power consumption during charging