Question

A user reports that a single banking app on their Android phone repeatedly crashes to the home screen immediately after launching, while all other apps work normally. The phone has adequate storage, and a restart did not help. Which action should the technician try FIRST?

Accepted Answer

Clear the app's cache and data, then relaunch it

Answer

Perform a factory reset of the device

Answer

Update the phone's operating system to the latest version

Answer

Replace the phone because the digitizer is failing