Question

While repairing a manager's laptop, a technician discovers a folder containing what appears to be illegally copied movies and pirated software. Following first-responder incident response procedures, what should the technician do first?

Accepted Answer

Identify the situation, then report it through the proper channels and document what was found

Answer

Delete the illegal files immediately to remove the company's liability

Answer

Confront the manager directly and ask why the files are on the laptop

Answer

Copy the files to a personal drive so there is a backup before continuing the repair