Question

A technician resolves a slow-boot issue for a non-technical accountant by disabling several unnecessary startup entries. When the user asks what was done, the technician wants to maintain professionalism and ensure the user understands. Which approach best reflects proper communication techniques?

Accepted Answer

Explain in plain terms that some programs were set to launch automatically and were turned off to speed up startup

Answer

Tell the user the msconfig startup registry hooks were pruned to reduce boot-time process spawning

Answer

Say the issue is fixed and avoid explaining anything to save the user's time

Answer

Suggest the user research startup optimization online if they want the technical details