Question

A systems administrator wants to deploy a major firmware update to all network switches during business hours. Before making the change, which step should occur FIRST according to change-management best practices?

Accepted Answer

Submit a formal change request to the change advisory board for review and approval

Answer

Create a rollback plan in case the firmware update fails

Answer

Notify all affected end users that the network may be unavailable

Answer

Immediately apply the update to one switch to test compatibility