Question

A user reports that while browsing, a full-screen popup appeared claiming the computer is infected with 47 viruses and displaying a phone number to call for immediate 'Microsoft-certified' removal support. The browser will not close normally. What is the BEST first action for the technician to take?

Accepted Answer

Use Task Manager to end the browser process, then run a reputable anti-malware scan

Answer

Call the phone number shown to confirm whether the alert is legitimate before proceeding

Answer

Purchase and install the antivirus product the popup recommends to remove the threats

Answer

Immediately reimage the workstation to guarantee the malware is eradicated