Question

A user reports that their web browser suddenly displays constant pop-up ads, redirects searches to an unfamiliar engine, and shows a new toolbar they never installed. A full Windows Defender scan comes back clean. Which action should the technician take FIRST to resolve the issue?

Accepted Answer

Review and remove suspicious or unrecognized browser extensions and reset the browser settings

Answer

Reimage the workstation from a known-good backup image

Answer

Replace the network router to stop the redirects

Answer

Disable Windows Defender and install a second antivirus product