Easy 220-1202 practice questions

A technician is cleaning printer toner and a bottle of isopropyl alcohol-based cleaner tips over, spilling a large amount onto the workbench and floor. The technician is unsure how to safely contain and clean the spill or what personal protective equipment is required. Which document should the technician consult FIRST to determine the proper handling, cleanup, and disposal procedures for this chemical?

A technician has replaced several empty laser printer toner cartridges and now has a box of used cartridges to dispose of. Company policy requires environmentally responsible handling. What is the BEST way to dispose of the used toner cartridges?

A technician is working in a Linux terminal on a remote server via SSH and has navigated through several directories. Before running a script that uses relative paths, the technician wants to confirm the exact full path of the directory they are currently in. Which command should the technician run?

A graphic designer using macOS needs to quickly locate a project file by name without navigating through multiple Finder folders. Which built-in macOS feature should they use to search the entire system almost instantly by typing the file name?

A graphic designer using a MacBook Pro asks you to set up an automated backup solution that will regularly copy her documents and system to an external drive so she can restore individual files or her entire system after a failure. Which built-in macOS feature should you configure?

A user reports that their Android smartphone display no longer rotates when the phone is turned sideways while browsing photos and using the web. Other apps and functions work normally. Which of the following should the technician check FIRST?

A technician is dispatched to help a frustrated customer whose workstation keeps freezing. As the customer begins describing the problem and the steps they already tried, the technician immediately begins typing commands and cuts the customer off mid-sentence to state what the fix will be. The customer becomes visibly more upset. Which communication technique should the technician have applied to improve the interaction?

An employee badges into a secured server room and, as the door closes behind them, a person in a delivery uniform carrying several heavy boxes calls out and asks the employee to hold the door open. The employee complies without checking the person's credentials. What type of attack has most likely just occurred?

A user complains that their Windows 10 laptop takes several minutes to become usable after logging in, and many unwanted programs open automatically. You want to disable specific applications from launching during boot without uninstalling them. Which built-in tool and location should you use?

A technician is closing out a resolved ticket in the company's ticketing system. Which combination of fields is MOST important to complete accurately so that other technicians can understand and reference the work later?

A user reports that many document and photo files on their Windows workstation now have unfamiliar extensions and will not open. A text file named 'HOW_TO_DECRYPT' has appeared in several folders, demanding payment in cryptocurrency to restore access. Which type of malware infection is MOST likely present?

A technician needs to record the physical (MAC) address of a Windows workstation's Ethernet adapter for a network access control whitelist. The technician wants to do this quickly from a command prompt without opening any GUI tools. Which command displays the adapter's physical address along with its IP configuration?

A user complains that their Windows 11 laptop has become extremely sluggish and the system feels like it is constantly accessing the disk. You suspect one application is consuming an excessive amount of RAM. Which Task Manager tab lets you identify the specific process using the most memory so you can end it?