Question

A user reports that their desktop workstation intermittently freezes during use. A technician arrives at the desk and begins working on the issue. According to the CompTIA best-practice troubleshooting methodology, what should the technician do FIRST?

Accepted Answer

Identify the problem by questioning the user and gathering information about recent changes

Answer

Establish a theory of probable cause for the freezing

Answer

Implement the solution by replacing the RAM modules

Answer

Document the findings, actions, and outcomes of the repair