Question

A user reports that their USB-C tablet charges very slowly and no longer transfers files to their laptop, though it did both when new. You test with a known-good high-wattage charger and a different USB-C cable, and full charging speed and data transfer both return. What is the MOST likely cause of the original symptoms?

Accepted Answer

The original USB-C cable is a charge-only cable rated for low power and lacking data wiring

Answer

The tablet's battery has reached the end of its charge cycle life and needs replacement

Answer

The tablet's USB-C port has failed and requires board-level repair

Answer

The tablet needs a firmware update to enable USB Power Delivery negotiation