Question

A user reports that their company smartphone will not connect to a new Bluetooth headset. The phone's Bluetooth is enabled, and the headset is powered on, but the headset never appears in the phone's list of available devices. Other previously paired accessories still work fine. What should the technician instruct the user to do FIRST?

Accepted Answer

Put the headset into pairing/discoverable mode before scanning from the phone

Answer

Toggle the phone into airplane mode to reset all radios

Answer

Update the smartphone's operating system to the latest version

Answer

Delete all existing paired Bluetooth devices from the phone