Question

A technician is troubleshooting a workstation that intermittently loses network connectivity. They form a theory that a failing NIC is the cause, replace the NIC, and test — but the problem continues exactly as before. According to the CompTIA troubleshooting methodology, what is the correct next step?

Accepted Answer

Establish a new theory of probable cause, or escalate the issue if unable to do so

Answer

Document the findings and close the ticket since the NIC was replaced

Answer

Implement preventive measures to stop the issue from recurring

Answer

Verify full system functionality before determining a cause