Question

A technician replaced a faulty DisplayPort cable on a user's second monitor, which now displays correctly. Before leaving the workstation, the technician wants to complete the correct next step in the CompTIA troubleshooting methodology. What should the technician do?

Accepted Answer

Verify full system functionality and, if applicable, implement preventive measures

Answer

Document the findings, actions, and outcomes

Answer

Establish a new theory of probable cause

Answer

Escalate the issue to a senior technician