Question

A user reports that while typing a long document on their company laptop, the mouse cursor randomly jumps to different parts of the text, and words get inserted in the wrong places. The touchpad works normally when the user is not typing, and an external USB mouse has no issues. Which action should the technician take FIRST to resolve this?

Accepted Answer

Enable or increase the palm rejection / "disable touchpad while typing" sensitivity setting

Answer

Replace the laptop's internal keyboard ribbon cable

Answer

Reseat the touchpad and replace it if the cursor problem persists

Answer

Update the laptop's Wi-Fi antenna drivers to stop signal interference