Question

A technician is troubleshooting a laptop that fails to POST after a memory upgrade. The laptop has two SO-DIMM slots, both now populated with new modules. The technician suspects one of the new modules is defective but wants to confirm which one before ordering a replacement. Following the CompTIA troubleshooting methodology, what is the BEST next step to test the theory?

Accepted Answer

Boot the laptop with only one module installed at a time, testing each module in a known-good slot

Answer

Replace both modules with new ones and document the findings

Answer

Reset the CMOS to clear any stored memory configuration errors

Answer

Update the system BIOS to the latest version to add support for the new modules