Question

A user reports that their laptop's touchpad has recently become difficult to click and the bottom cover appears to be bulging outward. The laptop also runs hotter than usual and the case no longer sits flat on the desk. What is the MOST appropriate first action for the technician to take?

Accepted Answer

Power down the device, stop using it, and replace the swollen lithium-ion battery

Answer

Reseat the touchpad ribbon cable and update the touchpad driver

Answer

Puncture the battery to release built-up gas and relieve the pressure

Answer

Continue using the laptop but keep it plugged in to reduce battery cycling