Question

A technician is working at a user's desk when the desktop PC suddenly emits a sharp burning smell along with a faint crackling sound, and a thin wisp of smoke rises from the rear of the case near the power supply. What should the technician do FIRST?

Accepted Answer

Immediately power off the system and unplug it from the wall outlet

Answer

Open the case to visually inspect the power supply for damage

Answer

Run hardware diagnostics to confirm which component failed

Answer

Document the burning smell and symptoms before taking any action