Describe features and capabilities of agents in Microsoft Copilot Studio

An enterprise IT governance team has dozens of agents built in Copilot Studio deployed across departments. They need a centralized way to discover every agent in the organization, apply security and compliance policies to them, and manage each agent's identity and lifecycle as though it were a digital employee. Which offering should they use?

A support team has built an agent in Copilot Studio that answers questions from an internal knowledge base. Before rolling it out company-wide, the maker wants to run a set of representative questions through the agent and compare the agent's generated responses against expected answers to measure response quality and accuracy at scale. Which Copilot Studio capability should the maker use?

A team has built a customer-support agent in Microsoft Copilot Studio. Before expanding it to more channels, managers want a systematic way to measure how accurately the agent's responses match expected answers across a set of representative test questions. Which Copilot Studio capability should they use?

A retail company builds an agent in Copilot Studio to help store employees check stock levels. When an employee asks about a product's availability, the agent must run a multi-step process that calls an inventory API, formats the returned quantities, and sends a low-stock email alert to the warehouse before responding to the employee. Which Copilot Studio capability should the maker use to perform this multi-step backend automation?

A retail company builds a customer support agent in Copilot Studio. The agent must let customers submit a product return, which requires creating a new record in a Dataverse 'Returns' table and calling an external logistics API to schedule a pickup. The team wants to package this multi-step backend logic as a reusable action the agent can invoke during a conversation. Which capability should they use?

A retail company is building an agent in Copilot Studio to help customers check the status of their orders. When a customer asks about an order, the agent must retrieve the current shipping status for that specific order number from the company's live order-management system and return it in the conversation. Which Copilot Studio capability should the maker configure to accomplish this?

A company has deployed an HR support agent in Microsoft Copilot Studio to employees through Microsoft Teams. Two months later, the HR director wants to understand how many employees are actually using the agent, whether their questions are being resolved, and whether engagement is trending upward or downward over time. Which built-in capability of Copilot Studio should the HR team use to obtain this information?

A retail company is building an agent in Microsoft Copilot Studio. During a conversation, the agent must run a multi-step business process: validate a customer ID, create a case record in Dataverse, and send a confirmation email using existing Power Automate connectors. Which capability should be added to the agent to perform this automated backend process?

You are an IT administrator at a company that has deployed several agents built in Microsoft Copilot Studio across departments. Leadership wants a centralized way to discover all agents running in the tenant, assign each one a unique identity, and apply security and compliance governance the same way they manage human employee accounts. Which capability should you use?

A team is building an agent in Copilot Studio for their sales department. During a conversation, the agent must retrieve current inventory levels from an existing third-party inventory management system that already exposes a Model Context Protocol (MCP) server. The team wants the agent to reuse the standardized tool definitions the MCP server provides without rebuilding each action manually. Which capability should they add to the agent to accomplish this?

A company builds a Copilot Studio agent to help HR staff. In addition to answering questions during a conversation, they want the agent's backend logic to run every night at 2:00 AM to refresh a list of pending onboarding tasks in Dataverse—without any user typing to the agent. Which capability should the maker use to implement this scheduled backend logic?

A retail company builds a Copilot Studio agent to help store associates. When associates ask general questions like 'What are current retail industry trends?', the agent should be able to search the public web to provide up-to-date answers rather than relying only on the company's uploaded documents. Which built-in capability should the maker enable to satisfy this requirement?

A team building an HR agent in Copilot Studio wants the agent to greet new employees, ask a few clarifying questions about which benefit they want to enroll in, and guide them step-by-step through a scripted conversation before handing off to a backend process. They want full control over the wording and branching logic of this guided dialogue. Which Copilot Studio building block should they use to design this conversational flow?

You are building an agent in Microsoft Copilot Studio for an HR department. Employees will chat with the agent to check their remaining vacation balance. You want the agent to guide the conversation by first confirming the employee's identity, then asking which year they are inquiring about, and finally displaying a summary message. Which Copilot Studio feature should you use to design this step-by-step conversational flow?

A retail company builds a Copilot Studio agent for customer service. They want to design a guided, step-by-step conversation that asks a customer whether they want to track an order, request a refund, or speak to an agent, then routes them accordingly based on trigger phrases. Which Copilot Studio capability should the maker use to author this conversational structure?

A retail company is building a customer service agent in Microsoft Copilot Studio. When a customer types 'I want to check the status of my refund,' the agent should recognize this intent, ask a few follow-up questions in a guided conversation, and then respond conversationally. Which Copilot Studio building block is designed to define this conversational path and its trigger phrases?

A logistics company is building an agent in Copilot Studio to help warehouse staff. The agent must handle open-ended shipment status questions in natural conversation, and when a user requests a return, it must run a multi-step backend process that updates records in Dataverse and sends a notification email. Which combination of Copilot Studio capabilities should the maker use to meet BOTH requirements?

You built a customer service agent in Microsoft Copilot Studio and published it to your company website. After two weeks, managers want to know which conversation topics most often end without the customer's question being resolved, so you can improve those topics. Which Copilot Studio capability should you use to find this information?

You are building a Copilot Studio agent for a delivery company. When a customer asks about their package, the agent must first collect the customer's tracking number during the conversation before it can look up the shipment status. You want the agent to prompt the customer for the tracking number and store the answer so it can be used later in the same topic. Which authoring capability should you configure?

You manage a customer-service agent published to your company website using Microsoft Copilot Studio. Leadership wants to know how many conversation sessions the agent handled last month, the percentage of sessions where the agent resolved the customer's issue, and how often it escalated to a human. Which built-in capability should you use to obtain this information?