Question

You are building an agent in Microsoft Copilot Studio for an HR department. Several topics — such as 'Request Time Off', 'Update Benefits', and 'View Payslip' — all need to first confirm the employee's identity before proceeding. You want to avoid duplicating the identity-verification conversation steps in each topic. What should you do?

Accepted Answer

Create a separate identity-verification topic and use a Redirect node in each other topic to call it

Answer

Add the identity-verification questions to the agent's knowledge sources so they load automatically

Answer

Publish each topic to a different channel so the verification only runs once per channel

Answer

Copy and paste the same verification nodes into each of the three topics manually