Question

A retail company built an agent in Copilot Studio that answers store hours and product availability questions. Leadership wants the agent available to internal staff inside Microsoft Teams AND to external shoppers on the public company website, without rebuilding the agent twice. What should the maker do?

Accepted Answer

Publish the single agent and configure both the Microsoft Teams channel and the custom website channel for it

Answer

Create two separate agents, one dedicated to Teams and one dedicated to the website, and maintain them independently

Answer

Export the agent as a solution and import it into each channel's environment before publishing

Answer

Add both audiences as knowledge sources so the agent can respond to internal and external users