Question

You have published a customer-service agent built in Microsoft Copilot Studio. After a month, your manager asks you to report on how many sessions the agent handled, how many were resolved without escalating to a human, and customer satisfaction trends. Where in Copilot Studio should you look to gather this information?

Accepted Answer

The Analytics section of the agent, which shows engagement, resolution rate, and satisfaction metrics

Answer

The Topics page, where conversation paths and trigger phrases are authored

Answer

The Knowledge page, where the connected data sources are configured

Answer

The Channels page, where the agent is published to Teams and websites