Question

You manage a customer-service agent published to your company website using Microsoft Copilot Studio. Leadership wants to know how many conversation sessions the agent handled last month, the percentage of sessions where the agent resolved the customer's issue, and how often it escalated to a human. Which built-in capability should you use to obtain this information?

Accepted Answer

The Analytics section of the agent, which reports session volume, engagement, resolution, and escalation rates

Answer

The Topics page, which lists all conversation paths and their trigger phrases

Answer

The Test agent pane, which lets you chat with the agent while authoring

Answer

The Channels page, where the agent is published to the website