Question

You built a customer service agent in Microsoft Copilot Studio and published it to your company website. After two weeks, managers want to know which conversation topics most often end without the customer's question being resolved, so you can improve those topics. Which Copilot Studio capability should you use to find this information?

Accepted Answer

The Analytics section, which reports on session outcomes, engagement, and resolution rates per topic

Answer

The Topics authoring canvas, where you edit trigger phrases

Answer

An agent flow that writes each conversation to Dataverse

Answer

The Channels page used to publish the agent to additional platforms