Question

A logistics company is building an agent in Copilot Studio to help warehouse staff. The agent must handle open-ended shipment status questions in natural conversation, and when a user requests a return, it must run a multi-step backend process that updates records in Dataverse and sends a notification email. Which combination of Copilot Studio capabilities should the maker use to meet BOTH requirements?

Accepted Answer

Use topics to guide the shipment status conversation and an agent flow to run the multi-step return process

Answer

Use a knowledge source for the return process and publish the agent to a Teams channel for the status questions

Answer

Use an MCP server for both the status questions and the return process

Answer

Use agent evaluations to answer status questions and a topic to send the notification email