Question

A retail company builds a Copilot Studio agent to help store associates. When associates ask general questions like 'What are current retail industry trends?', the agent should be able to search the public web to provide up-to-date answers rather than relying only on the company's uploaded documents. Which built-in capability should the maker enable to satisfy this requirement?

Accepted Answer

Enable the general knowledge (web search) capability so the agent can draw on public web content

Answer

Add an agent flow that writes the question to a Dataverse table

Answer

Connect an MCP server to expose the company's legacy inventory system

Answer

Create a topic with specific trigger phrases for every possible industry question