Question

A company has deployed an HR support agent in Microsoft Copilot Studio to employees through Microsoft Teams. Two months later, the HR director wants to understand how many employees are actually using the agent, whether their questions are being resolved, and whether engagement is trending upward or downward over time. Which built-in capability of Copilot Studio should the HR team use to obtain this information?

Accepted Answer

The Analytics dashboard, which reports on usage, engagement, and resolution metrics for the agent

Answer

An agent flow that writes each conversation to a Dataverse table for later review

Answer

A knowledge source configured to summarize past conversations on demand

Answer

An MCP server connection that streams live conversation data to an external monitoring tool