Question

A retail company is building an agent in Copilot Studio to help customers check the status of their orders. When a customer asks about an order, the agent must retrieve the current shipping status for that specific order number from the company's live order-management system and return it in the conversation. Which Copilot Studio capability should the maker configure to accomplish this?

Accepted Answer

Add an agent flow (tool) that calls the order-management system and returns the shipping status for the provided order number

Answer

Upload the order history as a document knowledge source so the agent can search it for the order number

Answer

Create a topic with trigger phrases that displays a static message listing common shipping timelines

Answer

Publish the agent to an additional channel so customers can reach it from more places