Question

Your company is moving its email system to a Software as a Service (SaaS) email platform hosted in the cloud. During a planning meeting, a manager asks who is responsible for applying operating system patches to the servers running the email application. According to the shared responsibility model, who is responsible for this task?

Accepted Answer

The cloud provider is responsible for operating system patching in a SaaS model.

Answer

The customer is responsible for operating system patching in a SaaS model.

Answer

The responsibility is always split evenly between the customer and the cloud provider.

Answer

A third-party managed service provider must always be contracted to handle patching.