Question

A retail company wants shoppers on its public website to get instant, accurate answers to product and return-policy questions that are drawn only from the company's approved product catalog and policy documents. Employees already use Microsoft 365 Copilot Chat internally for general work tasks. Which approach best fits the company's need for the customer-facing scenario?

Accepted Answer

Build a custom agent grounded in the approved catalog and policy documents so it responds within a defined scope for a specific audience

Answer

Direct customers to use Microsoft 365 Copilot Chat with the same accounts employees use internally

Answer

Have employees manually copy answers from Copilot Chat and email them to each customer who asks

Answer

Turn on web grounding in Copilot Chat so it can pull answers from any public website about the products