Question

The IT support team at a manufacturing company answers hundreds of repetitive employee questions each week about VPN setup, password resets, and printer configuration. The answers all live in a set of internal troubleshooting documents on SharePoint. Leadership wants employees to self-serve accurate answers grounded only in these approved documents, using natural-language questions, without adding IT staff. Which approach best fits this need?

Accepted Answer

Build a custom Copilot agent grounded on the approved SharePoint troubleshooting documents so employees can ask questions and get answers from that specific knowledge source

Answer

Tell employees to use general Copilot web-grounded chat to search the public internet for VPN and printer troubleshooting steps

Answer

Email the full set of troubleshooting PDFs to every employee and ask them to search the files manually when they have an issue

Answer

Create a recurring Teams meeting where IT staff answer the same questions live each week