Question

A sales associate uses Microsoft 365 Copilot to draft a customer-facing email that quotes specific product pricing and delivery timelines pulled from internal documents. Before sending the email to the external client, what is the most appropriate action to ensure responsible AI use?

Accepted Answer

Review the draft and verify the pricing and delivery figures against the authoritative source documents before sending

Answer

Send the email immediately, because Copilot only uses trusted organizational data and cannot make mistakes

Answer

Forward the raw Copilot output to the client and ask them to confirm whether the numbers look correct

Answer

Disable Copilot for email drafting so that no AI-generated content is ever shared externally