Question

A financial services company is building a customer support assistant using Amazon Bedrock Agents. The workflow requires three specialized capabilities: a billing-inquiry agent that queries an internal API, a fraud-detection agent that runs risk scoring, and a general-FAQ agent backed by a knowledge base. A single request may need to route to one or coordinate across multiple of these specialists depending on the customer's intent. The team wants to minimize custom orchestration code in Lambda and let Bedrock handle intent routing and delegation between the specialized agents. Which approach best meets these requirements?

Accepted Answer

Configure a Bedrock Agents multi-agent collaboration setup with a supervisor agent that routes and delegates requests to the three collaborator agents.

Answer

Build a single Bedrock Agent with three action groups and write a Lambda orchestrator that inspects the model output and manually invokes the correct action group in sequence.

Answer

Deploy the three agents independently and use an AWS Step Functions Choice state to inspect keywords in the user prompt and invoke the matching agent.

Answer

Create one Bedrock Agent and encode all billing, fraud, and FAQ logic into a single large prompt template with few-shot examples for each intent.